AlkaTide Official Website › Contact
Contact The Official AlkaTide Website
Quick answer: for anything about an order — tracking, changes, refunds, billing — call +1 (302) 200-3480 or email [email protected] with your order ID. For anything about this website — a correction, a privacy request, press — email [email protected] (Mon–Fri 9:00am–5:00pm ET). The website address cannot see orders.
Two desks, two different jobs. Sending a refund request to the website inbox is the single most common reason a claim takes longer than it should.
The two AlkaTide support desks
Tracking, changes and refunds
Phone: +1 (302) 200-3480
Email: [email protected]
Returns: 1 New York Plaza, Floor 18, New York, NY 10004, USA
Have your order ID ready. It is in your confirmation email and it is the first thing the desk will ask for. Guarantee claims must be started within 60 days of purchase; see the guarantee page.
This website: corrections, privacy, press
Email: [email protected]
Hours: Mon–Fri 9:00am–5:00pm ET
Office: 140 Broadway, Floor 21, New York, NY 10005, USA
If something on these pages is wrong, this is the address that fixes it. We correct the page and move the review date forward — the method is on the about page.
Message the AlkaTide website desk
Corrections, privacy requests, press and anything about these pages. Not orders. This desk cannot see them.
AlkaTide order and refund enquiries
This form is here so you do not have to hunt for the right number. The fastest route for anything about money is still the phone.
Fastest route: +1 (302) 200-3480. The desk handles tracking, changes and refunds directly.
Answers that save an email about AlkaTide
| Your question | Where the answer is | Who to contact |
|---|---|---|
| Where is my parcel? | Shipping & tracking | Order desk, +1 (302) 200-3480 |
| How do I get a refund? | 60-day guarantee | Order desk, with your order ID |
| What is in it? | Ingredients | No contact needed |
| How do I take it? | How to use | Your clinician, if you take medication |
| Does my bottle match? | Verify a batch | Order desk, with the lot code |
| Something on this page is wrong | — | Website desk, [email protected] |
What to put in an AlkaTide message so it is answered first time
Most of the delay in supplement support is a round trip asking for something the first message could have included. Four lines and you skip it.
For anything about an order
- Your order ID, from the confirmation email. Nothing moves without it.
- The email address on the order, if it differs from the one you are writing from.
- What you want to happen — a refund, a reship, an address change.
- The date you were charged, which is what the 60-day window counts from.
Do not send card numbers. Nobody legitimate asks for those by email, and we do not need them to find your order.
For anything about this website
- The page, by name or link.
- The sentence you think is wrong, quoted.
- What you believe is correct, and a source if you have one.
- Whether you want a reply or are just flagging it.
Corrections are the most useful mail this desk gets. The about page sets out exactly what happens to one.
When to expect a reply from the AlkaTide desks
| Route | Hours | Typical reply | Best for |
|---|---|---|---|
| +1 (302) 200-3480 | Order support | Immediate | Refunds, tracking, billing, anything urgent |
| [email protected] | Order support | Same or next business day | Order questions with detail to attach |
| [email protected] | Mon–Fri 9:00am–5:00pm ET | Within one business day | Corrections, privacy requests, press |
If a guarantee claim is close to its 60-day limit, use the phone rather than email. The window counts from the purchase date and a queued email is not a started claim.
What the AlkaTide desks can and cannot do
Setting the boundary explicitly saves everyone a round trip.
We can
- Find your order, resend tracking and open a carrier trace
- Correct an address before dispatch
- Start and process a guarantee claim inside 60 days
- Check a lot code against stock we shipped
- Resend the digital bonuses
- Correct anything wrong on this website
We cannot
- Advise whether the product is right for your health
- Tell you how it will interact with your prescription
- Refund a bottle bought from another seller
- Change what is in the product or on its label
- Tell you where a parcel physically is beyond the carrier scan
- Publish a certificate of analysis we have not seen
The right-hand column is not a brush-off. Each line is something a different party genuinely owns — your clinician, the seller you bought from, the manufacturer, the carrier, and pointing you at them is faster than an answer we would be making up.
AlkaTide support hours and time zones
The website desk works Mon–Fri 9:00am–5:00pm ET and replies within one business day. “Business day” means Eastern Time weekdays, so a message sent late on Friday is answered Monday, and a US public holiday adds a day.
The order desk on +1 (302) 200-3480 operates on its own schedule and is the faster route for anything urgent. If a guarantee claim is near its 60-day limit, use the phone — a queued email is not a started claim.
What AlkaTide support will never ask you for
Neither desk will ever ask for your full card number, your card’s security code, your bank login or any password. A refund needs an order ID, not a card number. If a message claiming to be from this website or the order desk asks for any of those, it is not from us — do not reply to it, and tell us at [email protected].
Complaints about AlkaTide or this website
A complaint is not the same as a support request and we would rather it reached the right place first time.
About an order — billing, delivery, a refund taking too long — goes to the order desk on +1 (302) 200-3480. Ask for the reason in plain terms and, if it is not resolved, say you want it escalated. Most disputes are a missing order ID or a date counted from the wrong day and end on the first call.
About this website — something inaccurate, misleading or unclear — goes to [email protected]. We correct the page and move the review date, and we will tell you if we think you are wrong rather than going quiet. The process is on the about page.
About the product itself — a reaction, or something wrong in the bottle — goes to the order desk with the lot code, and, if it is serious, to your doctor and to the FDA’s own consumer reporting route, which exists independently of any seller. The disclaimer sets that out.
Accessibility and this AlkaTide website
These pages are built to be usable without a mouse and without JavaScript: every page has one H1 and an unbroken heading order, images carry alt text, the contrast targets WCAG AA, and there is a skip link to the main content as the first focusable element. The order hand-off is a server redirect rather than a script, so it works with JavaScript disabled.
If something here does not work with your screen reader, your keyboard or your zoom level, that is a defect and we want to know: [email protected]. Tell us the page and what happened and it goes in the same queue as a factual correction.
We cannot give medical advice, and we will not try. If your question is whether AlkaTide is safe alongside a medication or a diagnosed condition, the honest answer is that your prescriber or pharmacist knows and we do not. That is a two-minute conversation with someone who has your records in front of them.
Every page, every journal post, the bottle facts and the ingredients go through review by Dr. Wendy Scinta, MD before they ship. We write these pages from the AlkaTide label and the distributor’s own paperwork, cite public research for apple cider vinegar, and print “not published” wherever a figure is not disclosed rather than estimating it. Where the manufacturer’s own sales page claims more than the label supports, we say so. Corrections are made on the page and the review date moves forward. Write to [email protected]. Last reviewed September 2026 by Dr. Wendy Scinta, MD.
Two AlkaTide desks, and we tell you which is which.
Orders on the phone, corrections by email, and an address on every page. That is what an official website should look like.
$294 for six bottles at $49 each
Order AlkaTide On The Official WebsiteFree US shipping · six digital bonuses · 60-day money-back guarantee · lot ALK-26/AL-1149